As the entire world continues to adjust to and deal with the spread of the novel coronavirus, SARS-CoV-2 (COVID-19), we hope that our customers are doing all they can to stay safe and prevent the spread of the virus. That is, of course, the most important thing.
In terms of how this may affect your interactions with Camera Bits, know that we are continuing to maintain our online store and account management. All our customer support agents are still on duty, though many of them are working from home to answer all your phone calls and emails. With many of our customers also spending more time at home in this situation, we have seen an increase in requests for technical and account support. If that includes you, it’s possible that you may find a fast answer to your question from our online documentation (https://docs.camerabits.com). If so, that’s great! But, if not we are happy to continue providing phone and email support. We just ask that you stay calm and patient as our team works through support requests as fast and as thoroughly as we can.
Thank you for continuing to use Photo Mechanic, and stay as safe as possible.
-The team at Camera Bits